Scott System is ISO 9001:2015-certified for the design and manufacture of non-ferrous metals, wood, composites, foam, and urethane rubber. ISO 9001 is an international standard that specifies requirements for a quality management system (QMS).
Our team uses this standard to demonstrate our ability to consistently provide products and services that meet regulatory requirements — and the needs of our customers.
To ensure the quality, safety, and efficiency of products and services that meet international standards and requirements, our quality management system is audited annually by an independent (non-governmental) organization.
Scott System’s Current goals:
- Maintain compliance with ISO 9001:2015 standards
- Achieve zero quality rejects and reworks at the customer’s site
- Meet 90% of project delivery times
- Decrease average inventory variances to 3% or less
- Ensure customer complaints do not exceed 5% per 100 delivered parts
Achieving Excellence with a Quality Management System (QMS)
Using a quality management system is critical to our manufacturing process as it provides the necessary framework to create a culture of quality.
The QMS corrects issues so that improvements can be made to the products we manufacture.
The continuous improvement plan builds specific elements such as high-level goals, measurable and specific objectives that support the higher-level goals and implementation of best practices, operating procedures, associated training, and coaching programs to achieve the objectives.
ISO certification is not required for the design and manufacture of formliners and formwork throughout the construction industry. This certification represents our dedication and willingness to improve customer satisfaction and client success.
What to Expect from Scott System
Each client and their project receive the same level of care, thoughtfulness, and attention throughout the entirety of the process.
✓ Customer Satisfaction: We will respond to your request within 24 hours of submission.
✓ Improved Process: After reviewing the process and identifying common failures, we implemented an approval process that ensures the customer’s requirement is met from quoting the project to delivery of material at the project or customer’s site.
✓ Product Quality: We take a scientific approach to performing and implementing quality procedures. Non-conforming product is identified and monitored via short-term corrective action or long-term corrective action plans. As an issue arises, we utilize risk-based thinking to prioritize quality issues and develop solutions to eliminate or minimize the situation.
✓ Financial Performance: Using a QMS helps us to cut down on costs. It is not primarily about documentation, but about process control and risk reduction. We are committed to continuous improvement.
Our mission is to become the best in the business.
To do so, it takes expert knowledge, hard work, and striving to surpass client expectations.
Scott System was built on the infinite principles that begin with continuous improvement and customer satisfaction. We support our customers through a well-defined structure, process, and transition. Stakeholder engagement is a requirement to the effective application of the QMS.
To learn more about our quality management system and how we can help with your project, contact our team today.